FREQUENTLY ASKED QUESTIONS

What are your hours of operation?

Sopris West is open Monday through Friday from 7:00 a.m. to 5:00 p.m., Mountain Standard Time (MST). You can also order 24 hours a day through our secure online ordering service at store.cambiumlearning.com.

What forms of payment do you accept?

We accept checks, money orders, purchase orders, and credit card payments (MasterCard and VISA). Credit is available for purchase orders from public schools and recognized educational institutions.

What are your terms for purchase order payments?

Our terms for purchase order payments are net 30 days. However, we realize that for some schools, approval of payment takes longer, so we often make reasonable exceptions. (Retail outlets, please call for policies.)

Is online ordering secure?

Yes, at Sopris West, we take your security seriously. Sopris West is a member in good standing of VeriSign, Inc., a leading provider of Internet Trust Services. The Trust Certificate issued to Sopris West from VeriSign, Inc. confirms our ability to conduct trusted and secure electronic commerce and communications over IP networks. Sopris West uses SSL (Secure Socket Layer) technology, an industry-standard protocol used to establish secure communications between a web server and a client. We also currently support 128-bit encryption, the most secure way to protect your credit card information. To further maintain your security, we delete your credit card information after each transaction, rather than store it in our database.

When I give Sopris West personal information online, will it remain confidential?

Yes, your personal information will remain strictly confidential. We take your privacy seriously. We do not sell, rent, or share your personal information with anyone else.

What is your guarantee?

If you’re not satisfied, we’re not satisfied. That’s why we back every product with a 30-day guarantee. Use our resources in your school for 30 days, and if you aren’t satisfied for any reason during that time, simply follow the return policy outlined below for a prompt refund.

Does Sopris West have a preview policy?

Our 30-day satisfaction guarantee serves as our preview policy. If you aren’t 100% satisfied with the product you ordered, you may return it within 30 days of receipt for a credit or refund. Simply follow the return policy outlined below.

How do I return something for a refund?

If you aren’t 100% satisfied with your purchase, you may return it within 30 days of receipt for a credit or refund of the purchase price (excluding freight). To ensure that your account is promptly credited, we require a copy of your packing slip or invoice along with a return authorization.* Please return the materials in salable condition with a short note telling us why, so we can learn from your experience and develop products that exceed your expectations.

*To obtain a return authorization, simply call toll free (800) 547-6747.

How do I get my signed purchase order to you?

We accept signed purchase orders by mail or by fax. To avoid duplication when faxing orders, PLEASE DO NOT MAIL US ANOTHER COPY. Sorry, but we are unable to accept purchase orders by phone.

How can I order with a credit card?

We accept MasterCard and Visa orders by fax or mail with an order form. You can also call in your credit card order toll free at (800) 547-6747 or shop online at www.sopriswest.com. To expedite the ordering process, please have your credit card and product codes ready before you call.

Is there a minimum order size?

No, but the minimum shipping and handling charge is $4.

Can I request my order for a specific date?

Although we can’t guarantee delivery by a specific date without extra delivery charges, we do our absolute best to accommodate your requests. If you need your order by a specific date, please let us know that date when you place your order. However, to allow sufficient planning and shipping time for training materials, we must receive your order 30 days before the training date.

How quickly can I expect my order?

Most orders are shipped within ten working days of receipt (October through May). During the summer, orders are shipped within three weeks. Once your order leaves our warehouse, normal UPS and FedEx delivery times are:

West Coast: 5 days
Midwest: 4-6 days
South: 4-6 days.
East Coast: 7 days
Express shipping is available upon request for an additional fee. Call for details.

What are your shipping and handling fees?

Orders from $1.00–$99.99, 12% ($4 minimum). Order from $100.00–$99,999,99, 10%. Orders of $100,000.00 and higher, 8%.

How are Canadian orders shipped?

Shipments to Canada should be placed through our Canadian distributors:

The Teacher's Book Depository (for delivery to Western Canada)
(800) 661-1959 toll free
(780) 451-3958 fax
www.teachersbooks.epsb.net

The Bookman (for delivery to Eastern Canada<)
(800) 461-8398 toll free
(416) 224-5324 fax

How are Australian orders shipped?

Australian customers should order through our Australian distributor at: 61-2 49873457 or e-mail your orders to: info@silvereye.com.au.

How do you charge for international orders outside the United States, Canada, or Australia?

You will be charged the actual cost of shipping, plus a service charge of 5% of the total product purchased. This charge offsets the extra preparation involved in international shipping.

How are international orders shipped?

Outside of the United States, Canada, and Australia, we ship via the fastest and least expensive way possible. Generally, this means goods are shipped via the U.S. Postal Service. When you place your order, please specify Air or Surface delivery.